FAQ – Willowy's

Willowy's was founded with a vision of having the largest ladies fashion bag collection with handpicked quality and designs, you can be assured that we share the same concerns as you do when buying a new bag.

-We do not sell counterfeit! items you deem to similiar silhouette are just inspired deisgns.

WHAT HAPPENS AFTER YOU PLACE YOUR ORDER?

-After placing order there will be a waiting time is approximately up to 2.5 weeks for all assortments (except for items listed under ready stocks)

*Extended waiting time for pre-order assortments required from Janurary 2023-Feb 2023 due to CNY closure

-Order only if you can wait!, no refunds or exchange once order has been placed as all orders are made to order.

-Items under WS Collection are designed and manufactured by Willowy's which we have ready stock.

-Once the item is ready to be shipped to you, you will be receiving an email notification from our system.

-We use 3rd party courier for delivery, after item has been handed over to the local couriers, notification of shipment via email and SMS, item will be sent to you and delivered within 1-5 working days. ( J&T Express courier service)

*kindly allow more time for delivery in case of unforeseen circumstances such as damage or logistics delays

All items will be QC-ed by our team for damages before dispatch and we will contact you via the contact number you have entered if there are any issues with your purchase.

In cases where you are not reachable, unless the item has a serious defect issue, we will still proceed to dispatch the item.

No exchange once the item has been dispatched

We deliver free to all in Singapore however chargeable courier fee will be required if your delivery address is at; Tuas, CBD and Sentosa . We do not deliver to jurong island.

*Please take note: Courier will only attempt twice at delivery. If both delivery attempts fail and you are uncontactable at point of delivery, you will be required to top up $3 for re-delivery.

You will see your order as unfulfilled status as all pre-order items have a standard 1.5-2.5 weeks waiting time.

Only when the item is ready to be shipped to you then you will be notified via email/SMS that your item is fulfilled.

When you have been notified that your item is fulfilled, you can expect to receive your purchase in 1-5 working days.

We currently ship to Indonesia and USA!

NOTE: Including manufacturing waiting time (for pre-orders), it may take up to 4 weeks for delivery.

Air frieght takes 7-14 days.

Check out to see air frieght charges.

We do not charge taxes as it differs for different country. You will however be contacted by courier for clearance if required!

*Indonesia customers: you will be required to email us a copy of your ID/PASSPORT for custom clearance due to new regulations requirements from your country.

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