Willowy's was founded with a vision of having the largest ladies fashion bag collection with handpicked quality and designs, you can be assured that we share the same concerns as you do when buying a new bag.

-We do not sell counterfeit!

WHAT HAPPENS AFTER YOU PLACE YOUR ORDER?

-After placing order there will be a waiting time is approximately up to 2.5 weeks for all items. Order only if you can wait!, no refunds or exchange once order has been placed as all orders are made to order.

-Items under WS Collection are designed and manufactured by Willowy's which we have ready stock.

-We usually have some ready stocks on hand that you can receive within 1-5 working days after order is placed.

-Once the item is ready to be shipped to you, you will be receiving an email notification from our system.

-We use 3rd party courier for delivery, after receiving notification of shipment via email and SMS, item will be delivered within 1-5 working days. (we usually use EVOxpress / J&T Express courier service)

*kindly allow more time for delivery in case of unforeseen circumstances such as damage or logistics delays

All items will be QC-ed by our team for damages before dispatch and we will contact you via the contact number you have entered if there are any issues with your purchase.

In cases where you are not reachable, unless the item has a serious defect issue, we will still proceed to dispatch the item.

No exchange once the item has been dispatched

We deliver free to all in Singapore however chargeable courier fee will be required if your delivery address is at; Tuas, CBD and Sentosa . We do not deliver to jurong island.

*Please take note: Courier will only attempt twice at delivery. If both delivery attempts fail and you are uncontactable at point of delivery, you will be required to top up $3 for re-delivery.

You will see your order as unfulfilled status as all of our items have a standard 1.5-2.5 weeks waiting time.

Only when the item is ready to be shipped to you then you will be notified via email/SMS that your item is fulfilled.

When you have been notified that your item is fulfilled, you can expect to receive your purchase in 1-3 working days.

We currently ship to Indonesia and USA!

NOTE: Including manufacturing waiting time, it may take up to 4 weeks for delivery.

Air frieght takes 7-14 days.

Check out to see air frieght charges.

We do not charge taxes as it differs for different country. You will however be contacted by courier for clearance if required!

*Indonesia customers: you will be required to email us a copy of your ID/PASSPORT for custom clearance due to new regulations requirements from your country.

Read more here:

https://easyparcel.com/blog/sg/new-updates-for-indonesian-customs-clearance-regulations/

-Strictly NO REFUNDS nor EXCHANGE after orders are placed as all orders are made to order.

-Should there be any approved refunds due to special circumstances, it will be in a form of Willowy's coupon. NO CASH REFUNDS.

-Buyer will be required to bare card fees and courier fees deductibles prior to approved refunds.

We assure our customers that the quality you are getting and details are as illustrated.

We handpick all manufacturing process!

Also, look out for our monthy giveaway! Stand a chance to win with every purchase and you might be one of the lucky winner.